Richman88 Privacy Policy – Member Data Protection in Malaysia

Richman88 is an online casino and Sports Betting platform operating for Malaysian users. We fully understand that your personal information is a sensitive and valuable asset. In Malaysia's growing digital entertainment industry, member trust is the asset we protect most.

This Privacy Policy has been prepared to explain clearly and transparently how Richman88 collect, use, store, protect, and occasionally share your personal information in connection with your use of our platform. We don't want you to simply "accept and move on" without understanding what you're entrusting to us.

This policy was developed with reference to Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practice standards. We operate in compliance with Malaysian legal requirements and are committed to fully respecting the privacy rights of every member.

Richman88 only collects data that is genuinely necessary to deliver our services safely and effectively. We do not collect excessive or irrelevant data beyond the platform's stated purposes. Below are the types of data we collect and when they are collected:

Richman88 does not collect information related to religious beliefs, political views, sexual orientation, or any other category of sensitive data that is not relevant to the provision of our platform services.

Every piece of data we collect has a specific and legitimate purpose. Richman88 uses your personal information solely for the following purposes:

• Account Management: Creating and managing your Richman88 account, including secure login, password recovery, and identity verification.
• Transaction Processing: Processes deposits and withdrawals via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, FPX, Maybank2u, and other local Malaysian payment methods in Malaysian Ringgit (RM).
• Service Provision: Allowing you to access all games and platform features — slots, Live Casino, jackpots, Sports Betting, badminton, cricket, football, and more.
• VIP Program & Promotions: Manages VIP points, automatic cashback, birthday bonuses, and other promotions you are eligible for based on your gameplay activity.
• Security & Anti-Fraud: To detect and prevent fraud, money laundering, unauthorised access, or any misuse of the platform.
• Customer Support: Providing effective technical support and customer service in Bahasa Malaysia across multiple communication channels.
• Responsible Gambling: Monitoring gameplay patterns to identify members who may need responsible gaming support, and providing appropriate self-control tools.
• Legal Compliance: Fulfilling Malaysian legal requirements, including the Personal Data Protection Act 2010, anti-money laundering regulations, and prescribed reporting obligations.
• Platform Improvements: Analyses usage data in aggregate and anonymised form to understand user needs and improve the overall Richman88 platform experience.

Richman88 will not use your data for any purpose beyond those listed above without first obtaining your additional consent.

Richman88 only processes your personal data where a lawful basis exists. Those bases are as follows:

• Contractual Agreement: Processing required to carry out the agreement between you and Richman88 — including account management, payment processing, and the provision of gaming services.
• Legitimate Interests: Processing for the purposes of platform security, fraud prevention, usage analytics for product improvement, and protecting Richman88's reputation — provided these interests do not override your privacy rights.
• Legal Obligation: Processing required under Malaysian law, including mandatory reporting obligations to the relevant authorities in cases of suspected fraud or illegal activity.
• Consent: For certain processing activities such as marketing communications and promotional notifications, Richman88 will obtain your explicit consent. You have the right to withdraw this consent at any time.

Richman88 does not sell, rent, or trade members' personal data to third parties. However, there are limited situations where we need to share data with certain parties to keep our services running:

• Payment Service Providers: Authorised payment processing providers — such as payment gateways for DuitNow, Touch 'n Go eWallet, GrabPay, FPX, and Maybank2u — receive only the minimum data required to process your transactions in MYR.
• Game Software Providers: Companies that provide slots, Live Casino, and jackpot games to our platform receive only the necessary game session data — not your full identity information.
• Cloud Services & Infrastructure: Hosting and infrastructure providers that store Richman88 platform data — all bound by strict confidentiality agreements and required to meet the same security standards we uphold.
• Legal Authorities: Richman88 will disclose data to the police, courts, or Malaysian regulatory authorities when required by law or in cases involving the investigation of criminal activity on our platform.

Richman88 invests seriously in security infrastructure to ensure that the personal data and financial information of every member is protected to the highest standard. Key security measures we have implemented include:

• 256-bit SSL Encryption: All communication between your browser and Richman88 servers is encrypted using 256-bit TLS/SSL protocol — the same standard used by major banking institutions.
• Stored Data Encryption: Sensitive data stored in our databases — including payment details and personally identifiable information — is encrypted at rest, not just in transit.
• Internal Access Controls: Only authorised Richman88 staff with a legitimate operational need may access member data. All access is automatically logged and monitored.
• Two-Factor Authentication (2FA): Additional security features are available on member accounts to prevent unauthorised access even if your password is compromised.
• Regular Security Audits: The Richman88 platform undergoes regular penetration testing and security audits by independent third parties to identify and patch any vulnerabilities.
• 24/7 Monitoring: Our threat detection system monitors platform activity in real time to identify and respond to any security threats immediately.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% safe against every threat. You also play an important role by keeping your account password confidential and not sharing your login credentials with anyone.

Richman88 does not retain your personal data for longer than is necessary for the purposes stated. Our general data retention periods are as follows:

• Active Account Data: For the duration your account is active and for 5 years after your account is closed, to fulfil legal and audit requirements.
• Financial Transaction Records: A minimum of 7 years from the transaction date, in line with Malaysia's Income Tax Act requirements and anti-money laundering regulations.
• KYC (Identity Verification) Records: Minimum 5 years from the date of verification or until account closure, whichever is longer.
• Support Communication Logs: 2 years from the date of last interaction, for service quality and dispute resolution purposes.
• Technical Data (Logs, Cookies): Up to 13 months for web analytics data and 30 days for technical access logs.

Upon the expiry of the relevant retention period, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity.

Under Malaysia's Personal Data Protection Act 2010 and Richman88's own policies, you have the following rights regarding the personal data we hold on you:

• Right to Access: You have the right to request a copy of the personal data we hold about you. We will provide this within 30 business days of receiving your request.
• Right to Rectification: If the data we hold is inaccurate or outdated, you have the right to request an immediate correction. We will process all correction requests within 14 business days.
• Right to Erasure ("Right to be Forgotten"): In certain circumstances, you may request that your personal data be erased — subject to any legal retention obligations we are bound by.
• Right to Restriction of Processing: You may request that we restrict the processing of your data while a dispute or investigation is in progress.
• Right to Object: You have the right to object to the processing of your data for certain purposes, in particular marketing communications.
• Data Portability Right: You may request that your data be delivered in a machine-readable format to yourself or to another platform of your choosing.
• Right to Withdraw Consent: You may withdraw consent for any consent-based processing (such as marketing emails) at any time, without affecting the core services you use.

To exercise any of the above rights, contact us by email at support@richman88.xyz, stating the type of request and your account number. We will verify your identity before processing the request to ensure the security of your data.

The Richman88 platform uses cookies and similar tracking technologies to ensure the platform functions properly and to provide you with a better experience. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as login sessions, security, and language preferences. These cookies cannot be disabled as they are essential to basic platform functionality.
• Performance Cookies: Collects anonymous statistical data on how you use the platform – pages visited, time spent, errors encountered. This data helps us improve the platform.
• Functional Cookies: To save your preferences such as favourite games, display settings, and language selection so you do not need to reconfigure them each time you log in.
• Security Cookies: Helps identify and prevent fraudulent activity, automated attacks, and unauthorised access to your account.

You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality and user experience of the Richman88 platform. We do not use third-party cookies for targeted advertising purposes.

If you have any questions, concerns, or complaints about how Richman88 handles your personal data, we encourage you to reach out to us directly. We are committed to addressing every privacy inquiry seriously and within a reasonable timeframe.

Richman88 has appointed a Data Protection Officer responsible for ensuring compliance with this Privacy Policy and handling all requests related to members' personal data.

• Email: support@richman88.xyz – mark the subject line as "Privacy Enquiry" for faster processing
• Live Chat: Available 24/7 on the Richman88 platform
• WhatsApp & Telegram: Via the official support number listed on the platform

We will acknowledge receipt of your request within 48 hours and provide a full response within 30 business days. For more complex requests, we will notify you if additional time is needed and explain why.

If you are dissatisfied with how we have handled your privacy request after contacting us, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), the official regulatory body for the Personal Data Protection Act 2010.

Richman88 also reserves the right to amend this Privacy Policy from time to time in line with changes to applicable laws, technology, or our operations. Any material amendments will be communicated to members via their registered email address at least 14 days before taking effect. The "Last Updated" date at the top of this page always reflects the latest version in force.